{"product_id":"shipping-insurance","title":"Shipping Insurance","description":"\u003cp\u003eShipping Insurance is an optional add-on that covers your order from the moment it leaves our warehouse until it reaches your door. It is a service we provide ourselves, not a policy underwritten by a third party.\u003c\/p\u003e\u003cp\u003eWe actively monitor every insured order and open the case with the carrier ourselves if a parcel stalls, is misrouted, or stops scanning. If your order is lost in transit, marked delivered but never received, taken after delivery, or arrives damaged, you choose the outcome: a free reshipment, a full refund, or store credit.\u003c\/p\u003e\u003cp\u003eTo claim, email support@astrahelvetia.com with your order number. There are no claim forms and nothing to prove beyond the order number. Raise a claim within 30 days of the dispatch date, or within 7 days of the delivery date where tracking shows the parcel as delivered. We aim to confirm within 2 business days and to ship the replacement or process the refund within 1 business day of that.\u003c\/p\u003e\u003cp\u003eCharged once per order, not per item. Full terms are on our \u003ca href=\"\/de\/pages\/shipping-delivery\"\u003eShipping and Delivery\u003c\/a\u003e page.\u003c\/p\u003e","brand":"AstraHelvetia","offers":[{"title":"Default Title","offer_id":55178609688913,"sku":null,"price":5.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1052\/8633\/6849\/files\/alv-ins-parcel.jpg?v=1791157257","url":"https:\/\/astrahelvetia.com\/de\/products\/shipping-insurance","provider":"AstraHelvetia","version":"1.0","type":"link"}