Shipping Insurance

Shipping Insurance is an optional add-on that covers your order from the moment it leaves our warehouse until it reaches your door. It is a service we provide ourselves, not a policy underwritten by a third party.

We actively monitor every insured order and open the case with the carrier ourselves if a parcel stalls, is misrouted, or stops scanning. If your order is lost in transit, marked delivered but never received, taken after delivery, or arrives damaged, you choose the outcome: a free reshipment, a full refund, or store credit.

To claim, email support@astrahelvetia.com with your order number. There are no claim forms and nothing to prove beyond the order number. Raise a claim within 30 days of the dispatch date, or within 7 days of the delivery date where tracking shows the parcel as delivered. We aim to confirm within 2 business days and to ship the replacement or process the refund within 1 business day of that.

Charged once per order, not per item. Full terms are on our Shipping and Delivery page.